Returns
Effective Date: 8/24/2023
At Forest City Supply, we want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible. Please read the following guidelines carefully to understand our return policy:
30-Day Return Period
We accept returns for a period of 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
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Original Condition: The item must be in its original, unused, and unaltered condition. It should be in the same condition as when you received it, with all tags, labels, and packaging intact.
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Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.
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Within 30 Days: The return request must be initiated within 30 days from the date of purchase.
Return Process
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team at support@forestcitysupply.com to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.
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Return Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
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Packaging: Pack the item securely in its original packaging to prevent damage during transit.
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Return Shipping: We will provide you with a prepaid shipping label to facilitate the return. Affix the label to the package and drop it off at the designated shipping location.
Refund or Exchange
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund or exchange.
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Refund: If your return is approved, a refund will be processed to the original payment method within a certain number of days, as per your payment provider's policies.
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Exchange: If you are requesting an exchange, we will process the exchange and ship the replacement item to you once we receive and inspect the returned item.
Non-Refundable Items
Certain items are not eligible for return, including but not limited to:
- Gift cards
- Downloadable software or digital products
- Items that are not in their original condition, damaged, or missing parts
Contact Us
If you have any questions or concerns about our return policy, please contact us at support@forestcitysupply.com. Our customer service team is available to assist you and ensure a seamless return experience.
Customers are saying
Let customers speak for us
from 61 reviewsI bought an U.S. Military Surplus Medium Field Pack Rucksack MOLLE II Complete - OCP/Multicam - Very Good. Well, I'll tell you what, this item is NEW. How I know it was new? I had to assemble it, that's how. Not a tear or a scuff of any kind on this thing. Everything to assemble it was in the rucksack. All I had to do was go search how to assemble it on the internet. It was simple to put together. And the price was fantastic. I ordered it on Saturday July 5th and got it on Tuesday July 8th. I will go to this seller again. I am well satisfied. Thank you.
I love my PCP Hydration Carrier from Forest City Supply. If you need military gear, give them a look before you search anywhere else.

Great place I would highly recommend.

Better than described. Great value and condition for the money. A great family to do business with.

Exactly what I was looking for at an unbeatable price.

We bought this tarp thinking it would be pretty worn yet still useful especially at the bargain price. Nope, arrived looking closer to a new item. We are very very happy with all the purchased items from Forest City.

Great experience, super helpful and had everything we needed.

I haven’t used the Skeeta net yet but I sure it will be just fine. There was so much stuff in there I bought way more than I needed but the prices were fantastic. The guy running it was very knowledgeable and very helpful. He answered all my questions and looked through stock to find some parts. They have a great store and you won’t go wrong stopping in. I’m looking forward to making another trip sometime in the near future . I was glad I stopped and you will be too.
I purchased a 20 pack of magazine pouches and they were all in better condition than described. In fact, everything in our order was in very good or better condition. My order was shipped quickly and it was a very good experience. We will absolutely buy from Forest City Supply again. A huge thumbs up.

Great tool in great shape. Came with a choice of cases for a very reasonable price. Waiting for the cots to be back in stock! Thanks guys!

This Assault Pack ACU is built to last. Strong YKK Zippers and a sturdy pack that can withstand the elements and won't fail you after you've just hiked several miles into rugged terrain. "Forest City Supply" sent me two of the best made Assault Pack ACU's I've ever seen. No rips, no tears, heavy duty made for military profesional packs! I will be ordering any military surplus I need again from "Forest City Supply" because they only sent me top notch gear!

This is one hell of a surplus store. I found this store on Facebook. When I found out that you could pick up from them we made a special trip down from Michigan. When we arrived we found that the store was locked. When I called to find out if they would be open that day. When we talked to the owners, they said that they were dealing with a family tragedy and would come down to unlock the store. Under no circumstance would I think that they would need to do so. We went to the rock n roll hall of fame. On our way back we saw that they were kind enough to open. Ones inside this place has a great setup. There was everything we wanted and more. All of there surplus is true military surplus. If you have the chance, I would definitely give this place a stop. I would definitely come back down when we need anything.
Thanks again . You guys rock!

The tarp i received was clean not faded or full of holes it will make A very good truck bed cover

Really nice backup to what i have good value for the money 👍

I bought this backpack for camping and my emergency services training. I was disappointed a bit when I saw that it was bigger than I expected but it will work for what I need it for. The description said that it was in "very good condition" which is an understatement, it is in brand new condition. The pack is amazing for the price and the seller has amazing customer service. The pack shipped very quickly and I consistently got updates from the seller. I will buy from this seller again if I need any more surplus items.
