Returns
Effective Date: 8/24/2023
At Forest City Supply, we want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible. Please read the following guidelines carefully to understand our return policy:
30-Day Return Period
We accept returns for a period of 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
-
Original Condition: The item must be in its original, unused, and unaltered condition. It should be in the same condition as when you received it, with all tags, labels, and packaging intact.
-
Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.
-
Within 30 Days: The return request must be initiated within 30 days from the date of purchase.
Return Process
To initiate a return, please follow these steps:
-
Contact Us: Reach out to our customer service team at support@forestcitysupply.com to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.
-
Return Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
-
Packaging: Pack the item securely in its original packaging to prevent damage during transit.
-
Return Shipping: We will provide you with a prepaid shipping label to facilitate the return. Affix the label to the package and drop it off at the designated shipping location.
Refund or Exchange
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund or exchange.
-
Refund: If your return is approved, a refund will be processed to the original payment method within a certain number of days, as per your payment provider's policies.
-
Exchange: If you are requesting an exchange, we will process the exchange and ship the replacement item to you once we receive and inspect the returned item.
Non-Refundable Items
Certain items are not eligible for return, including but not limited to:
- Gift cards
- Downloadable software or digital products
- Items that are not in their original condition, damaged, or missing parts
Contact Us
If you have any questions or concerns about our return policy, please contact us at support@forestcitysupply.com. Our customer service team is available to assist you and ensure a seamless return experience.
Customers are saying
Let customers speak for us
from 97 reviewsBoth the intermediate cold sleeping bags & the bivy covers conditon were better than anticipated

The Ruck appears to be a new one. I was expecting a used one. The price was well worth it.

Saw this brand new woobie and added it to my cart without thinking. Heard these had been found and other surplus sites have them listed for way more. No wonder they sold out so fast. Definitely a new favorite site.

Great deal on a perfectly good pack. Condition exactly as described with one small tear that doesn't impact functionality at all. Can't believe the prices these guys have with fast shipping as well. Recommended to a ton of friends who also picked some up. Will continue to use going forward for surplus needs.

Shipping was super fast, and the description of the item was spot on. Very happy with my purchase.

My son's should be here very soon.

I expected pretty used gear. They don’t appear to be used at all. And the shipping was quick.

Fast delivery, great gear, awesome value.
I couldnt ask for a better experience!
Bob M.

Excellent advice excellent response excellent customer service

Came looking brand new. Great large stuff sack for my sleep
System

Came in exceptional shape, looking almost brand new. No holes and the zipper was perfect

I ordered a bivy sac from Ron. I had questions. He responded immediately. I couldn't be more happy with his response, alleviating my concerns. His motto: "Under promise, over deliver" was validated. Highly recommend. Thanks Ron
It was bigger than I thought sent it back for a smaller one

Looks brand new!
