Shipping Policy
Effective Date: 8/24/2023
Thank you for choosing Forest City Supply for your shopping needs. We are committed to providing you with a smooth and efficient shipping experience. Please take a moment to review our shipping policy to understand how we process and deliver your orders.
Order Processing Time
We strive to ship all orders promptly. Orders are typically processed and shipped within 1 business day from the date of purchase. Please note that orders placed on weekends or holidays will be processed on the following business day.
Shipping Methods
We offer economy shipping as our standard shipping method for most orders. This option provides a cost-effective and reliable way to receive your items. Expedited shipping options are also available for an additional fee, which can be selected during the checkout process.
Shipping Times
The estimated delivery time for economy shipping is usually within 2-7 business days, depending on your location. Please note that delivery times may vary based on factors such as the destination, weather conditions, and shipping carrier's workload.
Tracking Information
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Shipping Fees
Shipping fees are calculated based on the shipping method chosen during the checkout process and the destination of the order. Expedited shipping options will have higher shipping fees compared to standard economy shipping.
Refused Packages and Incorrect Addresses
Please ensure that you provide accurate and complete shipping information during the checkout process. If a package is refused by the recipient or if an incorrect shipping address is provided, any additional fees incurred as a result (e.g., return shipping costs) will be the responsibility of the customer. We will make every effort to assist in resolving delivery issues, but additional charges may apply.
International Shipping
At this time, we only offer shipping within the United States of America. Please note that international orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the order total or shipping fees paid to us.
Contact Us
If you have any questions, concerns, or special shipping requests, please feel free to contact our customer service team at shipping@forestcitysupply.com. We are here to assist you with any shipping-related inquiries.
Customers are saying
Let customers speak for us
from 110 reviewsGreat selection and fashion shipping. Surplus at its finest.
Product exactly as described. Has that surplus smell. Fast shipping. I will definitely buy from again.
Although "Unused" is the highest product rating at FCS, no Bivvies in that category were available. I got the "Very Good/Excellent" instead. It is high into the "excellent" end - no visible wear whatsoever, all "functions" intact, clean and ready for action. I don't know if it got washed or what, but it also had no trace of the old, milsurp "I've been stored in a mildewy warehouse the last 18 months (or years!)" stench. Smelled like...new GoreTex. Speaking of which - You're never gonna find an actual GoreTex bivvy in the civvy market for less than $150, minimum. Great deal, good service, happy customer.
Looks brand new. They even let me pick the color I wanted. Very pleased.
I've finally run across a local, credible, trustworthy company. Where have you been all my life? Product arrived in days, not weeks. Product was in better condition then I expected. Looked brand new. The handwritten note was the closer. We share a common loss and I'm happy to see you pushing thru, it is so difficult.
Carry on
Great stuff, usually much better than description and if not, they have great customer service. I am generally a really grumpy old man with a terrible attitude but I have not been disappointed by Forest City Supply products or customer service on the rare occasions its needed (but they are quick to respond and reconcile any problems!). The world may be going to hades but I will do it well equipped. I highly recommend them.
Order arrived on time and in good condition
Both the intermediate cold sleeping bags & the bivy covers conditon were better than anticipated
The Ruck appears to be a new one. I was expecting a used one. The price was well worth it.
Saw this brand new woobie and added it to my cart without thinking. Heard these had been found and other surplus sites have them listed for way more. No wonder they sold out so fast. Definitely a new favorite site.
Great deal on a perfectly good pack. Condition exactly as described with one small tear that doesn't impact functionality at all. Can't believe the prices these guys have with fast shipping as well. Recommended to a ton of friends who also picked some up. Will continue to use going forward for surplus needs.
Shipping was super fast, and the description of the item was spot on. Very happy with my purchase.
My son's should be here very soon.
I expected pretty used gear. They don’t appear to be used at all. And the shipping was quick.